About Alford Dental Care

Normal Surgery Hours
Mondays to Thursdays 08H30 to 17H45 (Lunchtime 13H00 to 13H45)
For security reasons the doors cannot be opened before 13H45 after lunchtime.
Please be patient and wait at the door until doors are opened.
Fridays: 08H00 to 14H00

Details of Primary Care Trust:
NHS ENGLAND
FOSSE HOUSE
6 SMITH WAY
GROVE PARK
ENDERBY
LEICESTERSHIRE
LE19 1SX
Telephone: (01522) 513355

At Your Service:
If you have any questions about NHS or Private care please ask a member of the practice team. We will be pleased to help.
If you have any comments or concerns, please let us know.

Reminders and Recalls:
At the end of your appointment your dentist will discuss with you when to have your next check-up appointment.
The dentist will now follow the NICE – guidelines for recalls.
Your next check-up can be in 3,6,9,12 months or 2 years, depending on your oral health condition.
You will have to make an appointment for your check-up at reception.
The practice does not send out any reminders for recalls.

Practice Complaints Procedure:
We take complaints very seriously at the practice. If you have a complaint please write a letter to THE COMPLAINTS OFFICER at the practice.
We will try to respond to you within ten working days.
If you are still dissatisfied with the outcome of the complaint, you can contact the COMPLAINTS MANAGER,
NHS ENGLAND, FOSSE HOUSE,6 SMITH WAY,GROVE PARK,ENDERBY,LEICESTERSHIRE,LE19 1SX .

Cancellations and Failed to Attend Appointments:
If you are unable to attend your appointment please give the practice 48 hour notice, so that we can use this time to accommodate another patient.
If you cancel late or fail to attend your appointment on more than one occasion we will not be able to offer you any further treatment at the practice.

Action Against Violent and Abusive Patients:
Abusive and violent patients will not be tolerated. Any patient who is abusive towards staff will not be offered any further treatment at the practice.
In cases of violence the police will be called.

How to Request Services as a Patient:
If you are a patient at the practice, please ring the practice on:- 01507462666.

 

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